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Customer Service

Customer Service

 

We encourage our customers to read this section to avoid any misinformation or confusion.  We aim to please our customers and we will do our very best to meet your needs.


Sales Tax


We don’t charge sales tax to delivery locations outside State of California.  By law, however, Babyteria is required to collect 7.625% sales tax on all orders shipped to California.


Shipping Information


The following shipping rates apply to orders deliverable within the contiguous USA.  These are our standard shipping charges. Babyteria ships orders via UPS, Fed Ex, USPS or other select carriers.  Please allow 5-10 business days for personalized items to ship.  This is just for shipping and it does not include the time to personalize the product.  Standard items ship within 2- 5 business days.  If the pre-ship time requires more than the time stated here, it will clearly be outlined in the product detail page.


We require shipping surcharges for each oversized and furniture item in addition to the standard shipping rates.Your signature is not usually required for delivery.  Your package will be left at your address if it is safe to do so unless a signature is required. We do not deliver to PO boxes.


Express shipping is available on select items upon request.  Please email us at customerfirst@littlepinkies.com for a quote.


Total Price of Order Shipping Cost

Up to $34.99                    $7.95

$35 to $49.99                   $9.95

$50 to $74.99                 $11.95

$75 to $99.99                 $13.95

$100 to $149.99             $15.95

$150 to $199.99             $18.95

$200 and Up                   $ 20.00


International Orders and Shipments to Hawaii, Alaska, AFO/FPO Addresses, Puerto Rico, Canada


International orders and shipments to US territories like Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will incur higher charges than stated above. When shipment is for outside the 48 contiguous states, we will contact you via email regarding any changes in shipping costs that may occur and request your approval before processing your order. Please note, that any applicable duties or taxes imposed by the international destination country will be billed to you directly, and are the responsibility of the customer.


****Free Shipping offer is applicable only to any of the contiguous states of USA.


Returns & Exchanges Policy


We aim to satisfy our customers.  If for any reason you are not completely satisfied with your order, you may ask for a refund, exchange or store credit. Please email us at customerfirst@littlepinkies.com within 30 days from the receipt of your item and include (1) your order number, (2)  reason, (3) whether you want exchange, or return or store credit.

We will give you a return authorization number which is valid for 14 days. The items should be in their original condition and packaging.  We recommend you send all returns via insured mail. Please email us the tracking number  so we can help you track the return.  We will give you a credit once we receive your return excluding the shipping costs and 25% restocking fee.


If we find the merchandise used, modified, assembled, or opened, or if we receive it without any RMA, or if it is passed the 14-day allowance, the merchandise will be sent back to you at your expense. Please note that shipping costs are non-refundable.  Return shipping costs are borne by the buyer.  We will also deduct applicable outbound and/or inbound shipping costs for orders that are shipped under our free shipping offers.Also, please note that some of our items cannot be returned because neither we nor our suppliers can take them back. This notice will be clearly spelled out in the product detail page.. 


If your item has a manufacturer's defect, please contact the manufacturer directly.  If you are having an issue, please contact us and we will make every effort to resolve it. Please take note that knots in handcrafted wooden items are not defects.


If a wrong item is shipped to you in error, please notify us within 5 days from receipt of the item so we can initiate the return at our expense.


We require full payment upon placement of order for any personalized items, custom designed or custom made items.  These items cannot be returned unless we receive a cancellation notice within 24 hours from the time of order.


All SALE items are final.


Product Damage or Defect


If the item arrives damaged, defective or a part is missing, please email us right away within 5 days from receipt of your order.  If the part can be replaced, we will attempt to replace it. We will do our best to resolve the problem. We strongly recommend you to inspect the packaging whether there is any damage at all when you receive your order. Keep all the packaging materials in case inspection is needed for claims process. If you opt to return the item, please see Returns & exchanges Policy.


Backorder Policy


Babyteria will notify you immediately if an item is backordered.  If you wish to cancel your order, please email us at customerfirst@littlepinkies.com.  We will send you an email confirming the cancellation.  If the order has shipped before your notice, please refer to returns and exchanges policy.


Payment Options, Pricing & Promotions


We accept credit card payments from Visa, MasterCard, Discover and American Express. We also accept PayPal & cashier’s checks. Please remember that your order will not be processed until payment is received. For personalized products, custom made or custom designed items, we will process your order after 24 hours from receipt of order unless you instruct us otherwise.


Occasionally, we have promotions and open house sale. Make sure to check back with us for any future promotions and sales.. All SALE items are final.  Please type in your discount code prior to payment when applicable.


 Terms and Conditions


Babyteria cannot be held liable for any accidents resulting in personal injury that involve any products sold through Little Pinkies.  Please make sure to read the manufacturer’s instructions and exercise due diligence at all times. We strive to provide accurate product information at all times.  We reserve the right to correct any errors or inaccuracies and cancel any affected orders. A refund will be made when the payment has already been processed.

 

Disclaimer


Neither Babyteria nor any of its employees warrant that use of the littlepinkies.com site will be uninterrupted or error-free. Neither  Babyteria nor its employees warrant the accuracy, integrity or completeness of the content provided on littlepinkies.com site or the products  offered for sale on thlittlepinkies.com site. 


Further, Babyteria makes no representation that content provided on littlepinkies.com site is applicable or appropriate for use in locations outside of the United States. Littlepinkies.com specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose.

 

Privacy & Security


This privacy notice discloses the privacy practices for www.littlepinkies.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1.         What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.         What choices are available to you regarding the use of your data.

3.         The security procedures in place to protect the misuse of your information.

4.         How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address optout@littlepinkies.com.

           See what data we have about you, if any.

           Change/correct any data we have about you.

           Have us delete any data we have about you.

           Express any concern you have about our use of your data.

 

Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Registration


In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

 

 Orders


We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

 

Cookies


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Sharing


We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

 

 We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

 

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

 

Surveys & Contests


From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

 

Consent


We do not collect personal information of individuals age 12 and under. If you choose to enter your name, address, or email anywhere on our site, you are verifying that you are of age 13 or older. By using our website, you consent to the collection and use of this information by littlepinkies.com. Any changes to our privacy policy will be posted on our website.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 707-398-4110 or customerfirst@littlepinkies.com.

 


We encourage our guests to read our house rules to avoid any misinformation or confusion.  We aim to please our customers and we will do our very best to meet your needs